Oscar Colman Portrait Studio

Frequently Asked Questions:


I want to book a session but I want to get hair and makeup done professionally first - how do I go about it?

Look at the Booking Calendar first to see that there is a time slot that would allow for the session time on a particular day. Make sure there is enough time in the day before that to allow for hair (allow about an hour roughly) and make up (allow about 40 minutes roughly), and travel time, including 5- 10 minutes relaxing prior to your shoot in our waiting area. Once you see a session time that allows for the treatments you want, call your salon/s explaining what you are wanting to get done and get their estimate of the time needed. Book in with the salon/s, determine travel time, then go to our Booking Calendar and book the session that fits your possible arrival time, allowing a few extra minutes for contingencies, traffic, delays. 


How do I Prepare for my portrait session?

Go to the 'About' navigation bar, and under that you will see 'Preparation'. Here you will be given a quick guide on make-up, clothing choice, shaving options (men), treatment timing and recommendations to help you look your best on the day. 


What if I have spots, blemishes, circles under my eyes, or nicks from shaving on the day of my session?

Don't worry. Your session includes retouching on the image you select as your down load image. This can erase or minimise any irregularities like this. 


How do I see my images after the session and how do I let you know which ones I want?

Soon after your session you will be emailed a notification that your untouched personal gallery of images are ready for you to look at and select your favourites. This notification will have a password linked to your personal email. Once in your gallery, just 'favourite' the ones you want retouched by pressing on the star below the image. It will turn yellow. (To delete the selection all you have to do is press it again. Allow a moment for the selection to show up.) Do nothing else. Don't download. The photographer will be alerted you've made your choices and will get onto the retouching as soon as possible. The number of images included in your package price will vary, so check that. But generally a 15 minute session allows for 1 retouched image; 45 minutes allows for 3; 60 minutes allows for 5; half day allows for 10; full day allows for 20. 


Can I get a black and white version of my selected images?

Yes. We will include a duplicate of each of your selected images in black and white. 


What if I want more images than are included in my package?

Select the extra images on your gallery pressing on the 'favourite star'. We will retouch the extra images along with the ones included in your package and invoice you separately for the extra retouched images, at $40 per image. You will receive this invoice in your email, payable online. 


I am having trouble selecting/favouriting the images!

Oh dear. When this has happened in the past it needed the 'firewall' disabled. If any further problems occur we will update this section as a troubleshooter guide. 


Just a tip, when you press on the star it does not respond instantly. It will register your press in a moment. But if you press it again too quickly then you will have de-selected your image. To view your selected images in their own sub gallery just press on the button 'View Images' . When you are certain of your selections, please let us know either through the contact form or email .


What if I realise sometime later that I want extra images, how long will I have access to my private gallery?

We will leave your private gallery on our website for 2 months and you can access it with the password given to you at the start. If you require access after the two months, go to our 'contact' page or email us with your request. We will re- upload it to the website for a limited time for you to select the extra images. Extra images $40 each.


What file size will my images be and what can I use them for?

Every use  - resume, newsletter, employee directory, company reports, brochures, dating sites, personal, social media.. you name it. 

The completed images will download as JPEG files, 2500 px on the long edge, unless you request a different file size, and these can be sent via Dropbox link.                    . This means you can achieve best resolution (300 dpi) for the width (left to right) of an A4 page 8 1/2 "/21 cm . So while this is the maximum width for best resolution, the height of the image and the number of pixels will depend on the cropping. Though you have the option to print with very high resolution, you will probably want to file share with much smaller file sizes for faster upload. Social Media have the following sizes for e.g. Facebook 1,200 x 628; Twitter 1,024 x 512; LinkedIn 700 x 400; Google+ 800 x 1,200; Pinterest 735 x 1,102 and Instagram 1,080 x 1,080. 

So you can see that your 2,500 is ample definition for most purposes. If you require a different resolution please just let us know. In most cases we can adjust up or down for no extra charge. 


What advice can you give regarding selecting the best images for my on-line profile?

An interesting app is Photofeeler. You can join for free and submit your photo for a unbiased feedback based on the end use you have in mind - business , social, dating for example. In exchange, you are invited to provide feedback on other people's images. It may not be a reliable guide but it might help to some extent. (We occasionally trial this ourselves and regularly get a 90% plus rating with our portaits).  


What if I am sick or there's a genuine emergency and I'm unable to make my session?

We allow for cancellations up to 48 hours before your session time with a 20 % penalty. Cancellations within 48 hours take a 50% penalty. 

If your cancellation is due to illness email us in the contact section and we will see what is possible regarding making another time and applying your penalty as a discount off the cost of the next booking. 

For cancellations for other reasons and you wish to make a replacement booking we will discount your new booking fee by 30% if the booking is made within 1 month of the original booking.


Do you have a loyalty offer if I come back at any time for another photographic session? 

We really appreciate your returning to our studio. If you come back within a month of booking we will discount your studio session by 30%. 

If you had a corporate half or full day session, any further bookings within a month and in the studio will earn a 30% discount on the listed package price.

If you want to book a location/environment session within 1 month of your last session we will discount the listed package price by 15% .


If after 1 month you wish to return for another session we will reward your loyalty with a 10% discount regardless of what session/package you choose. If you wish to refer another person to us, we will apply the same 10% to them, again, regardless of the package they choose. 


In all cases where you are wanting to apply a discount, please notify us in the contact section of our website and we will issue you the appropriate code for you to apply to the payment page when you book. 







Frequently Asked Questions from Corporate Clients


I need you to do headshots at my company location. What insurance do you hold?

We carry Public Liability Third Party Personal Injury $ 20 million.  (AON/Vero Underwriters). Please request a certificate of currency if this is required.


We would like you to do headshots on location in our office in the Sydney metropolitan area. What do I need to know and how do I prepare your space?

Thank you for asking. 

Travel Costs: They are included if you are in the Sydney metro area. Distances in excess of approximately an hour's travel, to the further outskirts of Sydney will incur a small extra fee. I will get back to you with this extra charge.  

Parking on site is appreciated if possible. I will be coming with a lot of equipment and ease of access will speed up the process. If parking on site is not available, I will need a place to unload and someone to assist with this while I find suitable parking. (Parking charges are an additional cost and can be paid by Petty Cash or invoiced separately. ) 

Set Up: I will arrive at your office 1 hour before the beginning of the actual photography session. I will need a minimum clear, dedicated space of approximately 5 metres x 4 to 5 metres with high ceiling (above 2.4m) preferably. It would be better if it was a room that could have natural light source controlled/or no natural light source. I will need at least a double PowerPoint. (If you wish to engage a make up and hair professional for the session, then discuss with them the room and power supply they need additional to the space I require. I would be glad if you could give me their contact details so we can fine tune ahead of time.). 

Session Preparation: Please direct staff to my website's 'About' page, to the section on 'Preparation' several days before the session so that they can maximise the value of their professional portrait session.

Contact and Organising Person:  several days before please inform me in an email of the  following details: 

Best contact person's name: ___________________________________________

Mobile No. _________________________

Second back up contact person: ________________________________________ 

Mobile No. _________________________

Instructions for Unloading of equipment:  __________________________________________________________________


__________________________________________________________________

Nearest Parking Suggestion (if possible):

__________________________________________________________________


Number of people to be photographed* ______________  

How many 'Looks' per person? **_________________

Objective of the session?

__________________________________________________________________


Special Instructions: __________________________________________________________________


__________________________________________________________________


Shoot Schedule***: __________________________________________________


__________________________________________________________________


* A half day session allows for up to 4 hours of photography time so as a guide that would allow up to approximately 10 people including 10 digital images, retouched. A full day is up to 8 hours session time, up to approximately 20 people, 20 images.  If you need more images then each additional retouched image is $40

** When working out the number of people that can be booked for a session or the number of looks, allow 20 minutes per look/person. 

***The organiser should prepare a schedule for each of the individuals - 15 minutes per session/look with a 5 minute buffer between each individual is the guideline. We can not be responsible for people showing up in time for their allocated slot.


Please be aware that other photographers may spend less time on an individual's session but OCPS are aiming for high end results. In a 15 minute session we will:

  • capture more images that maximise opportunity to get that fabulous headshot
  • alter lighting, positioning and angles to best effect
  • tether camera images to display on screen real time feedback in an unhurried atmosphere
  • work with the subject to review images to narrow down to a selection for the  online 'viewing gallery'.
  • achieve a result that brings out the best in the subject and final retouched image.


What if we are a company getting multiple individual headshots on location or in the studio and an employee is sick, or is unable to make the session due to an emergency? What if we want the CEO or another person to have their own studio session, with a mix of outdoor, indoor shots in addition to the corporate headshots on location? 

We understand these things do happen and we understand that some employees need a more dedicated session. To take into account these circumstances, we will allow for a studio session to be held at half price, regardless of the package chosen, but for no more than three people on the special half price rate. The session at the studio must be taken within one month  of the session you initially booked.  Please discuss this with us so we can issue you the appropriate code before you book the time slot online so we can adjust your pricing. 


What if we need to postpone or cancel the session altogether?

We allow for cancellations up to 48 hours before your session time with a 30 % penalty. Cancellations within 48 hours take a 100% penalty. 

But you wish to make a replacement booking we will discount your new booking fee by 30% if the booking is made within 1 month of the original booking.

We will issue you the appropriate discount code if you contact us first via our contact page, email or call.


Do you have a loyalty offer if I come back at any time for another photographic session? 

We really appreciate your returning to our studio. If you come back within a month of booking we will discount your studio session by 30%. 

If you had a corporate half or full day session, any further bookings within a month and in the studio will earn a 30% discount on the listed package price.

If you want to book a location/environment session within 1 month of your last session we will discount the listed package price by 15% .


If after 1 month you wish to return for another session we will reward your loyalty with a 10% discount regardless of what session/package you choose. If you wish to refer another person to us, we will apply the same 10% to them, again, regardless of the package they choose. 


In all cases where you are wanting to apply a discount, please notify us in the contact section of our website and we will issue you the appropriate code for you to apply to the payment page when you book. 


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